We value your business, care about your satisfaction, and prove it with our 30 day, no questions asked, return policy! If our products are not living up to your expectations for any reason, follow our simple warranty process for a replacement or refund.
Return Policy for All Products
Please text 502-890-9752 or email support@ritzalife.com - Include your Order ID and a photo of your product.
The refund period for eligible products* is within 30 days of delivery receipt (according to the USPS delivery date).
- You must pay the shipping to get the product to us, and we will cover the cost to ship your new product to you.
- If the warranty claim is a result of our error - we will pay all shipping cost.
- Products that require 30 days to consume, such as natural medicines, will be extended to 45 days.
Return by Mail
1. Pack your return with adequate packaging material.
2. Include your original packing slip and indicate the reason for return.
3. Send to: Ritza Life Return Center - 1399 E. Blue Lick Rd. Shepherdsville KY 40165
4. For proof of delivery, we recommend that you return items via UPS or insured USPS. Get a return tracking number to verify your package arrives at our facility.
Refund Method
Refunds will be credited to the original method of payment. Please allow up to 5 business days for refunds to become available in your account, depending on your banking establishment.
*At our discretion, we reserve the right to deny any exchange or refund request.
Email: support@ritzalife.com
Phone: +1-502-890-9752
USA: Ritza Life Inc. 10300 Linn Station Rd #350 Louisville Ky. 40223
